Return Period:

Customers have a period of 14 days from the day of delivery to initiate a return of our products. During this time, you can decide whether to keep the product or return it for a refund

The refund policy is subject to the following conditions:

• The return request must be made within 14 days of delivery.
• The product must be returned to its original condition, with all accompanying paperwork, including initial invoice, and product certificate if provided.
• The refund facility is not applicable to gold coins, silver articles, Gold rakhi, watches and products ordered with specific indications such as , Make to Order, customization, engraving, personalized items, gift cards, purchases made using promotion codes, or with discount coupons.
• Please note that this refund facility is available only to purchases made through our registered official website, www.pavizhamjewellers.com and purchases made at our physical stores in India.

Return Process:

• To initiate a return, please email us at customercare@pavizhamjewellers.com. Our customer support team will guide you through the return process.
• Upon contacting us, we will provide you with a "Return Packaging Kit" to assist you in securely packing the product for return. We request that you create a video of the product being packed and send it to us via WhatsApp with your order number at 09500582155. This video serves as a confirmation of the product's condition prior to return.
• Once you have packed the product and obtained the necessary documentation, we will arrange for a courier to pick up the package. Please make a note of the courier's airway bill number for reference.
• Please note that the entire backward pick-up process may take approximately 7 to 10 working days to complete.
• If we're unable to secure a courier partner for the return, customers are required to personally send the product via their preferred courier service. Customers must guarantee that the chosen courier is insured and that all courier fees are covered by them. Upon receiving the package, we will conduct a quality check (QC) on the product. If the QC passes, we'll proceed with refunding the product's cost and the courier charges paid by the customer. If the QC doesn't pass, we'll notify the customer, who will then need to process a claim for the product through their selected courier partner.

Refund Processing:

• Upon receiving the returned product at our facility and verifying its condition by our skilled quality inspection team, Pavizham Jewellers will initiate the refund process.
• The amount will be refunded to your account within 10 business days from the date of receiving the returned product as per the terms and conditions mentioned in the return policy. The refund will be processed to the customer account through which the payment of the order was initiated. Please note that the amount will not be refunded to any other bank account.
• Customized Jewellery cannot be replaced and Jewellery damaged due to negligence in handling can only be repaired. No Cash refund is admissible.
• We value your trust in Pavizham Jewellers, and we strive to provide a seamless return/refund experience. If you have any further questions or require assistance, please contact our customer support team at 9500582155.

Disclaimer:  Please be aware that this refund policy is specific to orders placed on www.pavizhamjewellers.com Different policies may be in effect for purchases made through other channels. We recommend contacting the respective channel for a detailed policy.

Exchange Policy:

At Pavizham Jewellers, we understand that customer preferences may change over time. To facilitate a smooth exchange process, we have established the following exchange policy.

Exchange within 14 Days of Purchase:

Customers can exchange any Gold Jewellery, Diamond and precious gem jewellery purchased from www.pavizhamjewellers.com by returning the product to the registered address mentioned at www.pavizhamjewellers.com Only.

The following conditions apply to Exchanges within 14 days of purchase:

• You can exchange your jewellery at full value, provided the jewellery is in its original condition.
• All exchange/buyback will be subject to a quality check by our Quality department or by a certified laboratory as required, which can take up to 4 working days post product is received by us.
• Exchange of ornaments in part is not allowed.
• The Exchange policy is not applicable to purchases made from any other online marketplace or Pavizham store. For this purpose, one needs to follow the exchange policy of the respective channel.
• The exchanged product must be in its original condition, accompanied by the original invoice and any accompanying certificates or documents.
• Exchange facility without deducting making charge is available for the unused Gold/ Diamond Jewellery, within 14 days of delivery.
• Pavizham Jewellers reserves the right to evaluate the product before confirming the exchange value.
• The exchange value will be adjusted against the new product selected by the customer. Any price difference between the original purchase and the new product must be paid by the customer.
• Exchange policies will not be applicable on promotional products and products sold on special offers.
• Custom-made or altered products, Smart Buy (Make-to-Order) orders, Rakhi and Gold & Silver coins, bars and Sliver articles are not covered by the Exchange within 14 days policy. Should a customer desire to exchange these items, only the "Exchange after 14 days of purchase" and Buyback policies will be applicable
• The product must be returned to its original condition, along with the original invoice and any accompanying certificates or documents.
• Any gifts/gift voucher issued at the time of purchase should be returned at the time of exchange of the product or the value of the gift will be deducted accordingly.
• All taxes, duties, and fees as applicable based on the local law, to be borne by the customer.
• Only one such exchange will be permitted with an invoice.

Exchange After 14 Days of Purchase:

For exchanges requested after 14 days from the original purchase date, the exchange value will be determined based on the prevailing rates on www.pavizhamjewellers.com or at the respective store at the time of exchange.

The exchange rates are as follows:

• Gold Jewellery: 100% of the benchmark gold rate.
• Diamond Jewellery: 100% of the benchmark gold rate and 100% of the prevailing diamond carat rate of the day after deducting the discount given (percentage) at the time of purchase.
• Era or Uncut Jewellery: 100% of the benchmark gold rate and 100% of the Invoice bill value of Uncut Diamond after deducting the discount at the time of purchase.
• Precia or Precious Stone Jewellery (Ruby, Emerald, Sapphire): 100% of the benchmark gold rate and 75% of the invoice value of precious stones after deducting the discount at the time of purchase.
• Solitaire Loose Diamonds: 100% of the prevailing diamond carat rate of the day after deducting the discount given (percentage) at the time of purchase.
• Solitaire Diamond Studded Jewellery: 100% of the benchmark gold rate and 100% of the prevailing diamond carat rate of the day after deducting the discount given (percentage) at the time of purchase.
• Platinum Jewellery: 100% of the benchmark platinum rate and 100% of the diamond value.
• Gold Coins: 100% of the benchmark gold rate.

The exchange rates are as follows:

• An original invoice and diamond certificate are required.
• Making charges, taxes, and stone weight (Synthetic/semi-precious colour stones, beads, pearls & zircon) will be completely deducted.
• Exchange of any category ornaments to Gold and Silver - Coin/Bar and Sliver Articles will not be allowed.
• No Buyback for all pearls and synthetic stones
• All exchange/cash buyback will be subject to a quality check by our Quality department or by a certified laboratory as required, which can take up to 4 working days from the date we receive your product.
• Pavizham Jewellers reserves the right to evaluate the product before confirming the exchange value.
• The exchange value will be adjusted against the new product selected by the customer. Any price difference between the original purchase and the new product must be paid by the customer.
• All taxes, duties and fees, as applicable based on the local law, are to be borne by the customer.

Discretion of Rights:  The company reserves the right to exercise discretion in permitting all exchanges, buy backs and the right to modify these terms and conditions without prior notice. All disputes are subject to jurisdiction of the courts at Calicut. For any further assistance or clarification regarding our exchange policy, please reach out to our customer support team at customercare@pavizhamjewellers.com.